I sign up for and receive a lot of free samples of products that I've never used before. So every once in a while there are products that I don't like, or that don't react well for me. This was one of those times. Last month I decided to use this sample pack of Avalon Organics Intense Defense Cleansing Milk.
With face cleansers, I like to try them at night when I take a shower. So that's what I did with this product. I opened the packet and rubbed the product on my face, but right away I knew something was wrong. My face started burning within a few seconds so I rinsed my face off right away. I finished my shower and when I got out, I looked in the mirror and realized that my face was bright red.
Excuse my just out of the shower appearance but this is what it did to my face and it felt like I had a bad sunburn on my face. The redness lasted about 18 hours and finally went away completely. I applied Cortisone to my face and that did seem to help the redness go away. It actually looked much redder in person but I think the flash on the camera got rid of some of it in the photo.
I found the website to the company and I sent them an email and let them know what it did to my face and this is the reply I got....
Dear Ms. Kirkland,
Thank you for taking the time to contact us regarding our Avalon Organics® Cleansing Milk.
Avalon Organics® Cleansing Milkand its ingredients are both effective while meeting all US standards for quality and safety. An experience, such as the one you describe, may occur in individuals with sensitivity to certain ingredients. Our Avalon Organics® Cleansing Milk packaging clearly lists its ingredients and directions for use in order to provide our consumers with information to select personal care products that are right for them and for their families.
We have forwarded your experience on to our Quality Assurance Team. In appreciation of the time you took to contact us, we have mailed product coupons to the address provided in your original email. Please allow 10 business days for first class US mail delivery.
Thank you for your continued support. If we can be of further assistance, please feel free to contact us at 1-800-434-4246, Monday through Friday from 9AM - 7PM Eastern Time.
Pamela
Customer Care Representative
It burned my face but please send me coupons for more of your products. Maybe I can irritate other parts of my body. Do you have an intimate shave gel that I can apply to my girly bits? Maybe I can make my hoohaw scream for mercy. Obviously their product has something in it that didn't react well with my skin. This is the first time that I've had this bad of an reaction to a free sample that I tried and while it won't make me stop trying the free samples I get, I might be a little more cautious with samples from brands that I haven't tried before.
The other thing I want to say is while the full size package might list all the ingredients on it like they said in their reply, the sample packet that I used, clearly did not.
And they did actually send the coupons they said they would but what kind of Goober would I be if I tried more products from a brand that clearly reacts bad with my skin. This is one set of coupons that I won't be using.
