Last month Ken and I saw some plastic material hung up on the transformer near our apartment complex. We figured if that transformer blew, we would lose power. So I took a picture of it and sent it to the electric company via Twitter. Here's my Tweet to them and below is their reply.
They responded within 30 minutes to me on Twitter and the guy same out and removed the plastic within an hour of my Tweet to them. The guy that came out to remove the plastic said that if it had rained, that plastic might have grounded out the transformer and caused power to go out around here so good call on reporting it.
I've told a lot of people that Twitter is a great way to get a hold of companies when you have a problem and don't want to hang on the phone for 45 minutes waiting for someone to answer at customer service. I'm just glad our power didn't go out.
Here's a better picture of the plastic on the transformer.
Wow! That is excellent service. I hadn't thought of using twitter.
ReplyDeleteI've used Twitter a few times with good results.
DeleteWell done you.
ReplyDeleteThank you.
DeleteNow that's service indeed. Great way to get a hold of them too.
ReplyDeleteAnd it was faster than calling.
DeleteI thought for sure that the 'submitted a ticket' thing would mean you wouldn't see somene for a week! Lol!
ReplyDeleteSometimes I go on Spectrum's Twitter to complain about my cable. Usually, I end up lmao from other people's mean tweets!😂
Oh dang, people are sometimes really mean on Twitter. I love the block feature though.
DeleteWell, when I'm also pissed at a company, it makes me feel better to know I'm not alone!
DeleteTrue.
DeleteYou got results fast! Twitter - I'll remember that next time.
ReplyDeleteI did. It does work great for companies who have someone on there responding to people.
DeleteBrilliant move, Mary! You're the heroine of the neighborhood. I would have never thought to use social media so good on you.
ReplyDeleteTwitter is really good bout that sot of thing. I've had mail problems resolved from the USPS as well.
DeleteHow great they responded so swiftly to your tweet! A great way to notify businesses about such problems.
ReplyDeleteMost companies have people that respond quickly on Twitter.
DeleteIt's a wrap!
ReplyDeletelol Wrapped in plastic.
DeleteGo Mary!
ReplyDelete:)
DeleteWell that is something you don’t see every day. Glad you were on top of it and reported it.
ReplyDeleteKen actually pointed the plastic out to me. I just sent the tweet. Glad that I didn't lose power.
DeleteMy daughter has used it more then once to comment to a company about something. Has always liked how quick they got back to her.
ReplyDeleteI agree. It's a great way to make a comment about something.
DeleteInteresting, never seen that before.
ReplyDeleteTwitter is good for that. I've never seen plastic hung up like that before either.
DeleteI've had great results with companies on Twitter. They respond so much faster!
ReplyDeleteKaren @ For What It's Worth
So glad to hear it's worked for you too.
DeleteI will have to keep that in mind about Twitter. I'm glad they came out before you lost power.
ReplyDeleteI was so happy that we didn't lose power.
DeleteI wouldn't have thought to report stuff via twitter but I guess it is a really effective way to do it. Go you! :)
ReplyDeleteIt's worked for me so far.
DeleteThat's a great response rate. I like contacting on Twitter, too. :)
ReplyDeleteIt seems to work really well.
DeleteThat is very good service.
ReplyDeleteAll the best Jan
It really is.
Delete