Sunday, March 09, 2014

Why I Will Never Do Business With Hewlett Packard *HP*

I want to share something with you all. My brother, Bill bought a color and a black ink cartridge from Walmart and brought them home. The color ink cartridge worked just fine but the black ink cartridge did not work at all because there was no ink in it or the ink was dry. He took it back to Walmart but they said because he had opened the package he would have to call HP.

He did that and the operator would not help him unless he gave the operator remote access to his computer to run a diagnostic on it, as well as the serial number to his printer. Now what they needed a serial number for I have no idea but he did give it to them and they said that his printer wasn't in their computer system so he must not have sent in the warranty card. What that had to do with the faulty ink cartridge, I have no idea.

Thankfully he was smart enough not to give them remote access to his computer. The operator had a distinct accent so Bill asked him where he was located and wouldn't you know the operator was in India. He wasn't even dealing with a US operator. After getting no satisfaction on the phone my brother asked me to write to HP and see if they would send him a coupon for a replacement cartridge or just send him a replacement cartridge. It's really very simple. They sold a faulty ink cartridge and all he was asking for was an ink cartridge that worked. So I sent HP an email and this is the response they sent back to my brother.....

"Hello Bil,

Thank you for contacting HP Total Care.

I greatly appreciate that you have forwarded your concern and have given us a chance to assist you in this matter.

Bil as you have already opened the cartridge thus we would not be able to provide you the refund or replacement for the same. I do apologize for the inconvenience you have faced and I do understand the value of money but as from our end we do have our limitations for the replacement. I hope you do understand our part and accept my sincere apologies for the same.

I understand the inconvenience that you may have faced during this transaction. Had I been in your place, I would most certainly have felt the same.

I would also like to provide you the web link for the compatible ink cartridges with your printer.

I would request you to please order ink from our website to get the genune product for your printer:

If you need further assistance, please reply to this message and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our website


HP Total Care"

Now please read the entire email and first off you will see that not only are they NOT willing to do the right thing and send him a replacement ink cartridge for the faulty one they had on store shelves but they want him to buy a new one right from their website. I have also read this email a few times and the language is just...strange. " I hope you do understand our part and accept my sincere apologies for the same." Who talks like that?

They got my brother's first name wrong, It's Bill not bil. And they spelled genuine "genune". I call foul on this email. Sure looks to me that someone not in the US probably responded to the email and that's why this email looks and sounds strange. Probably the same guy that wanted remote access to my brothers computer. O.o

So as you can see, there's a very good reason for not doing business with HP. If you happen to have a problem with one of their products, even a simple ink cartridge...they WILL NOT help you.

Do Not buy Hewlett Packard *HP*, I know I won't be.