Last month Ken and I saw some plastic material hung up on the transformer near our apartment complex. We figured if that transformer blew, we would lose power. So I took a picture of it and sent it to the electric company via Twitter. Here's my Tweet to them and below is their reply.
They responded within 30 minutes to me on Twitter and the guy same out and removed the plastic within an hour of my Tweet to them. The guy that came out to remove the plastic said that if it had rained, that plastic might have grounded out the transformer and caused power to go out around here so good call on reporting it.
I've told a lot of people that Twitter is a great way to get a hold of companies when you have a problem and don't want to hang on the phone for 45 minutes waiting for someone to answer at customer service. I'm just glad our power didn't go out.
Here's a better picture of the plastic on the transformer.