I used to make this years ago and loved it but couldn't find it in my grocery store. So I bought a box on Amazon but almost canceled my order when I read the reviews. They said the formula or ingredients had changed to include soy and that it made the tapioca runny instead of firm. Well, they were right. The first batch I made, I followed the directions completely and it came out runny and never fully firmed up.
So the second batch I made, I increased the amount of minute tapioca I used to 4 tablespoons instead of 3 and that worked to correct the problem. If Kraft had done any research or read any reviews they would have seen this problem and been able to change the instructions. But I don't think they care.
I fixed the problem myself and my tapioca came out really good. I sprinkled a tiny amount of cinnamon on mine when it was done.
I give this a 3 out of 5 because the directions really do need to be changed to reflect what people want...stiffer pudding.